MSP Adnet shares its secrets


The fight for IT talent: an endless battle

Adnet Technologies, a 30-year-old MSP based in Rocky Hill, Connecticut, is like any small MSP in that it must find ways to meet nearly limitless customer needs with limited resources, especially when it comes to IT skills. MSP has an edge over its peers in that it was acquired in September 2021 by Palo Alto, Calif.-based New Charter Technologies, which itself was founded in 2018 with the backing of a private equity, Oval Partners.

Adnet Technologies CEO Chris Luise told CRN that being one of 16 independently managed MSPs under the new charter banner helps alleviate some IT talent issues by allowing each of the MSPs to easily call upon its sister companies to help when their own skills or the geographical location does not match the needs of the customers.

However, Luise said, to be successful, Adnet Technologies still needs to rely primarily on its own IT talent, which means it needs to have ways to attract and retain the right people. And that means depending on your own culture in addition to working with New Charter.

“If we frame our business around people’s life goals and goals and collectively support and celebrate each other, it contributes to our culture. … If we can figure out how to meet these people with the things that are important to them and important to their professional and personal lives, then I think we end up with a deeper engagement and a deeper inspiration for why they work for us as a company,” he said.

For an overview of some of the strategies Adnet Technologies uses to attract and retain IT talent, click through the slideshow.


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